Services
Training
The climate of the retail environment is one of constant change and is driven by continuous technological advancement. ActionLink representatives use an informal effective coaching and mentoring approach to convey knowledge to in-store sales associates.
Here are the types of competencies that retail sales
personnel can learn from ActionLink representatives:
- Understanding how to communicate and demonstrate new product advantages, features and benefits
- Comprehensive retail knowledge
- Consumer qualification and sales techniques
- Interpersonal communication skills
- Installation and maintenance of merchandising displays
- Knowledge of market trends
- Retail training procedures
- Utilization of new data retrieval and information systems
ActionLink representatives are selected because they have a drive to succeed and a willingness to learn. Our representatives receive extensive, ongoing training by our vendors, in-house sales trainers and merchandising experts. Through all of this training, we ensure that each representative has an advanced understanding of the products we represent and of every aspect of the retail business.
ActionLink has a vast amount of experience with all aspects of training program design including copy writing, film production, in-store scripting, streaming video and personal delivery.
Training methods include:
- Face-to-face, (in-store)
- Regional and National formal training events (classroom style)
- On-line training and certification
- Uniquely developed training materials in formats such as multimedia, Webcasts, Podcasts and conference calls